Last updated: October 7, 2025
Refund Policy
Thank you for choosing Crust & Ember Pizzeria for your dining experience. We take pride in delivering delicious pizzas, fresh ingredients, and a friendly service. This Refund Policy explains when and how you can request a refund or exchange for orders placed through our website at globalnetworkspace.xyz or by phone at +1 212-555-0123. If you have any questions, please contact us using the information above.
Scope
This policy applies to all online orders and in-store pickups fulfilled through Crust & Ember Pizzeria. It covers food items, beverages (juices), and bundled meal offers. It does not extend to catering events or third-party delivery services, unless explicitly stated on the order receipt.
Refund eligibility
- Wrong or missing items: If you receive an item different from what you ordered, or if an item is missing, you may be eligible for a full refund or replacement. Please notify us within 24 hours of delivery or pickup.
- Quality issues: If a product is spoiled, undercooked, or not prepared as described, we may offer a full or partial refund, at our sole discretion, upon review of your photos or return of the item.
- Late delivery: If a delivery is significantly delayed due to our fault and affects your planned meal time, you may request a refund or discount. Proof of delivery time may be requested.
- Unpleasant substitutions: If a substitution negatively impacts your order and is not clearly explained at checkout, you may request a refund for the affected items.
Refund in steps
- Contact us within 24 hours of receiving your order at +1 212-555-0123 or via globalnetworkspace.xyz with your order number, delivery address, and a brief description of the issue. Attach any photos if applicable.
- Our support team will review your request within 1–2 business days and determine eligibility according to this policy.
- If approved, you will receive a refund to the original payment method within 5–10 business days, or a replacement item if you prefer and stock allows.
Refund methods and timing
Refunds will be issued in the same form as the original payment whenever possible. Processing times depend on your bank or payment provider, and may take several business days after approval. If you paid with a card, you may see the credit on your statement as a credit from Crust & Ember Pizzeria. If you used a digital wallet or payment service, refunds will be issued to the same service.
Non-refundable items
Some items may be non-refundable after preparation or past a certain time window after delivery. These include but are not limited to large catering orders, custom-made pizzas, or items that were clearly marked as final sale. If an item is found to be contaminated or unsafe for consumption, we will issue a full refund or offer a replacement at no extra charge.
Exchanges and credits
In certain cases, we may offer an exchange or store credit instead of a monetary refund. Store credits are valid for a defined period and can be used on Crust & Ember Pizzeria orders placed at globalnetworkspace.xyz.
Contact and resolution
Our goal is to resolve refund requests promptly and amicably. If you are unhappy with the resolution, you may request escalation to a supervisor by contacting us at +1 212-555-0123 or through globalnetworkspace.xyz. Written communications should include your order number, customer name, contact information, and a brief description of the issue.
Grocery and beverage notes
To keep the experience consistent with our menu, we offer a range of beverages including juices options such as sodas and lemonades. Refunds for beverages follow the same eligibility guidelines above and are subject to the time of delivery and fulfillment conditions.
Taxes
All refunds will be calculated on the amount paid for the eligible items, including any taxes and delivery fees charged at the time of purchase, according to applicable laws. If you used a discount or promotion, the refund will reflect the applicable terms of that promotion.
For any questions or to begin a refund request, please visit globalnetworkspace.xyz or call +1 212-555-0123. We appreciate your feedback and strive to improve our service with every order from New York, 10013, United States.